Decisions create actions, and actions create change.

Whether an organization needs to solve a problem or create new opportunities with innovation, those actions begin with a decision. The quality of that decision is determined by the process used and the information available. This paper highlights the characteristics of decision-making and provides tools to help facilitate quality decisions.

We want you to be able to make the best decisions possible for your organization. We discuss the types of decisions, the process for making them, and what to do when they are made. We will also explore some tools and techniques to make and track these decisions such as: 

• A RACI matrix
• A Decision summary
• A decision log
• STP (Situation, Target, Proposal)
• Opportunity Assessment

Effective decision-making creates actions to drive an organization forward towards its goals. Help your organization move forward.